At Kings Pharmacy Online, we value your feedback and are committed to providing the highest quality of service. We have a formal complaints policy and mechanism in place to address any concerns you may have. Our goal is to ensure that all complaints are handled promptly, fairly, and with utmost professionalism.

Filing a Complaint

If you wish to make a formal complaint, we encourage you to reach out to us via email. We aim to acknowledge all formal written complaints within five working days of receipt. Our dedicated team will thoroughly investigate the matter and provide a comprehensive response within ten working days.

Please submit your formal complaint to: