Privacy Policy

We view our customer’s security as paramount, below is an outline of our security policy but if you have any further queries, please contact our Customer Service team. Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

During your visit to our site, we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.

Personal information we may collect includes information you provide to us to allow us to provide you with our services. Depending on the service provided, this may include

• Name
• Gender
• Date of birth;
• Billing and delivery address
• Order information / Invoices
• E-mail address
• Telephone number(s) 

An encrypted version of your login password is also retained.

How We Use Your Information.

• To create/maintain your account after registration
• To process and fulfil orders that you place with us
• To communicate with you for any order specific queries or actions required. For example, in the event that any product or service requested are unavailable or if there are other queries or problems with your order
• To respond to your queries or complaints. Using the information you have previously provided, allows us to respond effectively. We may also keep a record of these queries t. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the to help facilitate a quicker resolution to any future correspondence and provide the best service we can.
• If you have consented, we may use your personal information, to keep you informed by email, text or phone either about relevant products and services. You can opt-out at any time from these communications.
• To help resolve any disputes, if you lawfully exercise your rights or if you wish to dispute any part of our service offering
• To request your product and service reviews. For example, when you buy goods and services from us we may use Trust Pilot to enquire about your experience of our service and / or the product purchased. 
• To update or notify you about changes to our products or services.
• To send you service emails relating to the service or activity you have requested
• To comply with applicable law e.g in response to a request from a court of law or professional regulatory body. Information is only provided if any such request is made in accordance with all applicable laws, including data and privacy laws. 

The grounds we rely upon for the processing any Personal Data include:

• Consent from you for specific data processing activities. For example, where you have agreed for us send you information related to special offers or discounts.
• Your request for a specific service and/or product which may require our processing of your personal data to be taken prior to entering into a contract with you
• Compliance with any legal obligations to which we are subject

Ordinarily, we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions.

We supply your information electronically to our couriers who need your details to deliver your orders.