Please read all these Terms and Conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 02079357172. 

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Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Locum Seek Ltd whose trading name is Kings Pharmacy of 6 Chester Court, Albany Street, London, NW1 4BU with email address info@kingspharmacyonline.com; telephone number 02079357172; (the Supplier or us or we). Our company registration number is 08167778.

2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked 'I Accept'. If you do not click on the button, you will not be able to complete your Order. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

4. Contract means the legally-binding agreement between you and us for the supply of the Goods;

5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;

6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;

7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;

8. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;

9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;

10.         Website means our website www.kingspharmacyonline.com on which the Goods are advertised.

Goods

11.         The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

12.         In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

13.         All Goods which appear on the Website are subject to availability.

14.         We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal Information

15.         We retain and use all information strictly under the Privacy Policy.

16.         We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

17.         The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

18.         The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

19.         A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

20.         No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

21.         We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

22.         The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

23.         Prices and charges include VAT at the rate applicable at the time of the Order.

24.         You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery

25.         We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.

26.         In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

27.         If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

28.         If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

29.         If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

30.         We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and the Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

31.         You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

32.         If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

33.         The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

34.         Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

35.         You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, Returns and Cancellation

36.         You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

37.         This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:

a. foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;

b. goods that are made to your specifications or are clearly personalised;

c. goods which are liable to deteriorate or expire rapidly.

38.         Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

a. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;

b. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

    Returning Goods

Right to refund and cancel

39. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Part 3 - Right to cancel Regulation 28 specifies exceptions to the right to cancel:

(1) This Part does not apply as regards the following-

·   The supply of goods that are made to the consumer's specification or are clearly personalised;

·   The supply of goods which are liable to deteriorate or expire rapidly;

(2) The rights conferred by this part cease to be available in the following circumstances-

In the case of a contract for the supply of sealed goods which are not suitable for return due to health protection?

40. In light of the above and in view of the type of product and service offered on our Site, this exception applies and you have no right to cancel. We are however exercising our discretion and giving patients the right to cancel their order up to the point when their treatment is dispatched. The pharmacist must destroy any medication within 60 days of it being returned, even un-opened boxes, so we are not able to offer refunds once the treatment has been dispatched.

41. If you cancel this contract prior to the point of dispatch, we will issue a refund for the full cost of the initial order.

42. We will issue the refund without delay, and not later than 10 days after the day on which we are informed about your decision to cancel this contract.

43. The refund is issued to the same means of payment as you used for the initial transaction., You will not incur any fees as a result of the refund.

44. If this contract is ended it will not affect our right to receive any money that you owe to us under this contract.

Returning Goods

Right to refund and cancel

Conformity

We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

45. Upon delivery, the Goods will:

a. be of satisfactory quality;

b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

c. conform to their description.

46.         It is not a failure to conform if the failure has its origin in your materials.

Successors and Our Sub-Contractors

47. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances Beyond the Control of Either Party

48. In the event of any failure by a party because of something beyond its reasonable control:

a. the party will advise the other party as soon as reasonably practicable; and

b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.

Privacy

49. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

50.         These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy (https://www.kingspharmacyonline.com/privacy-policy) and Cookies Policy (https://www.kingspharmacyonline.com/privacy-policy).

51.         For the purposes of these Terms and Conditions:

a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

b. 'GDPR' means the UK General Data Protection Regulation.

c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

52.         We are a Data Controller of the Personal Data we Process in providing Goods to you.

53.         Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

b. we will only Process Personal Data for the purposes identified;

c. we will respect your rights in relation to your Personal Data; and

d. we will implement technical and organisational measures to ensure your Personal Data is secure.

54.         For any enquiries or complaints regarding data privacy, you can e-mail: info@kingspharmacyonline.com

Excluding Liability

55. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.

Governing Law, Jurisdiction and Complaints

56. The Contract (including any non-contractual matters) is governed by the law of England and Wales.

57.         Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

58.         We try to avoid any dispute, so we deal with complaints in the following way: At Kings Pharmacy, we strive to provide the highest standard of care, and we take complaints seriously. Your feedback is invaluable in helping us improve our services.

If you have a complaint, we encourage you to follow our complaints procedure outlined below:

Complaints Procedure:

Informal complaint:

If you are dissatisfied with any aspect of our service, please speak to a member of our pharmacy team at the earliest opportunity. They will do their best to resolve the issue immediately.

Formal Complaint:

We commit to acknowledging formal complaints promptly and aim to provide a written response within 5 working days, detailing the investigation's findings and proposed actions. If dissatisfied with the response, customers have the option to escalate the complaint to the General Pharmaceutical Council. The pharmacy emphasizes continuous monitoring of complaints to identify areas for improvement, fostering a commitment to enhancing the quality of care provided.

You can raise a complaint via email at:

dispensingkings@gmail.com

You can also write to us:

Kings Pharmacy

6 Chester Court

Albany Street

London

NW1 4BU

If you are not satisfied with our response, you have the right to escalate your complaint to the General Pharmaceutical Council (GPhC). You can find information on how to do this on their website: https://www.pharmacyregulation.org.

59.         We aim to follow these codes of conduct, copies of which you can obtain as follows: 

 GPhC Standards available from https://www.pharmacyregulation.org/standards 

Attribution

60. These Terms and Conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

Refund & Exchange Policy

Returns, Refunds, Cancellations, and Post-Purchase Changes

Cancellations Policy

In accordance with UK Medicines and Healthcare products Regulatory Agency (MHRA) guidelines, we are unable to reuse or resell any medication that has been dispensed. This includes sealed medication that has left our premises. Once an order is approved, our dispensary processes it swiftly, meaning we cannot accept cancellations, changes, or returns requested by patients after the order has been placed, unless required by our clinical team to ensure safety and suitability.

Returns Policy

Unfortunately, due to regulatory restrictions, we cannot reuse returned medications, and therefore cannot issue refunds for returned items. If you have unwanted medication from an order, please contact us to arrange for its safe return and disposal.

Once we receive any returned items, if it is deemed safe to do so, we may re-ship the medication back to you. This process can take several days. Please note, we cannot replace any items that have expired during the return transit to our dispensary. Depending on the nature of the returned medication there may be a further delivery charge payable.

For further details about our delivery services, please visit our Delivery page.

Refunds Policy

If our clinical team rejects your order for any reason, your refund will be processed automatically within 5-10 business days, though in some instances, it may take up to 14 days.

If we request additional information from you to review your assessment and approve your order, and we do not receive a response within 7 days, your order will be cancelled, and a refund will be issued.

We want you to be completely satisfied with your purchase. If you encounter any issues, please reach out to our Patient Care Team, and we will do our best to resolve them.

Errors or Issues with Medication Upon Receipt

Dispensing errors are extremely rare at Kings Pharmacy Online, as we have stringent processes in place, including verification by a trained checker. If you believe an error has occurred and you have received the wrong medication, please contact our Patient Care Team immediately upon receipt. In the case of an error, we will work with you to find the best resolution.

We source all medication and medical devices exclusively from UK-regulated pharmacy wholesalers, adhering to the highest quality standards enforced by the MHRA. Faults in medication or devices are highly unusual. If you believe your medication or device is faulty, please refrain from using it and contact our Patient Care Team right away.

If you have concerns about the condition of your medication upon delivery, please reach out to our Patient Care Team, and we will assist you in finding a resolution.